TILLU BUSINESS POLICY

Cancellation Refund and Returns Policy for Tillu

At Tillu, our primary goal is to provide valuable counseling services to parents seeking support for their children’s behavioral issues. We understand that there may be circumstances where a refund or return is necessary. This policy outlines our guidelines for refunds and returns:

1. Refund Policy:

a. Counseling Session Refunds:

• If you are dissatisfied with a counseling session, please contact us within 24 hours of the session’s completion.
• We will assess your concerns and, if deemed necessary, provide a refund for the session fee. Refunds are issued at our discretion and may be subject to case-by-case evaluation.

b. Technical Issues:

• In the event of technical issues or disruptions during a counseling session that significantly impedes the quality of the session, please inform us immediately.
• We will investigate the issue and may offer a refund or a rescheduled session, depending on the circumstances.

1. Returns Policy:

a. Cancellation of Subscription Plans:

• If you have subscribed to any of our counseling plans and wish to cancel it, you may do so at any time.
• You will be refunded for the unused portion of your subscription, calculated on a pro-rata basis.

b. Course and Resource Purchases:

• We offer various courses and resources related to child counseling on Tillu.com. If you purchase any of these products and are dissatisfied with your purchase, you may request a refund within 30 days of purchase.
• Refunds for courses and resources are subject to our evaluation of your request.

1. Refund and Return Process:

To request a refund or return, please contact our support team through the Tillu.com platform.
Provide detailed information about the reason for your request, along with any relevant evidence or documentation.
Our team will review your request and respond within a reasonable timeframe.

4. No-Refund Situations:

No refunds will be provided for services or products after 30 days from the date of purchase.
Refunds will not be issued if you have violated our terms of service or engaged in fraudulent activity.

5. Additional Information:

Tillu.com is committed to ensuring that our users receive the best possible counseling services and resources. We take user feedback seriously and continuously strive to improve our offerings.

It’s important to note that while we aim to provide high-quality counseling services and resources, the effectiveness of counseling may vary from person to person. We cannot guarantee specific outcomes.